FAQ

Here are a few of our most Frequently Asked Questions (FAQ).

Need more help? Please reach out to us via our contact page

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

We aim to process all orders within a standard timeframe. Once your order is shipped, you will receive a confirmation with tracking information so you can follow its journey to you. Shipping times may vary depending on your location and the shipping method selected at checkout.

For returns and exchanges, we strive to make the process as smooth as possible. If you are not completely satisfied with your purchase, we are here to help. Please note that we only offer exchanges for change of mind on full-priced items. For hygiene and safety reasons, we cannot accept returns or exchanges on certain categories of items, such as swimwear or earrings, unless they arrive faulty.

All products marked as “sale” are final sale. We do not offer refunds on these items, only exchanges for a different size or color, subject to availability. To initiate a return or exchange, please visit our dedicated returns portal on the website. You will need your order number and the email address used to place the order. The cost of return shipping for exchanges is the responsibility of the customer, except in cases where the item received was faulty or incorrect.

ORDERING & PAYMENTS

Below are some common questions about our products

We accept a variety of secure payment methods for your convenience, including major credit cards and digital wallets. Your payment information is always processed securely. You do not need an account to place an order with us, but creating one allows you to save your details for faster checkouts in the future and easily track your orders.

Once your order is placed, you will receive an order confirmation email. If you do not receive this within a few hours, please check your spam folder. For any questions about your order status, you can log into your account or use the order tracking feature on our website. We recommend double-checking your shipping address before completing your purchase, as we may not be able to make changes once the order is confirmed.

Sizing & product information

Below are some common questions about our products

Finding the perfect fit is important to us. We provide a detailed size guide on every product page, which we recommend consulting before making a purchase. This guide includes measurements for the garment itself, as well as information on the model’s measurements for reference.

Our products are made with care and love. For specific information about materials and garment care, please refer to the product description. If you have a question that isn’t answered there, we encourage you to use the contact form on our website. Our team is always happy to provide additional measurements or advice to help you make your choice. Please note that colors may vary slightly due to different screen settings.