Shipping policy
Order Processing:
Orders are processed on business days, Monday through Friday (excluding holidays). Orders received on weekends and holidays will be processed on the next business day.
Shipping Costs:
Shipping costs are calculated at checkout based on the delivery destination and the total weight or value of your order. Applicable rates will be displayed clearly before you complete your purchase.
Free Shipping Offer: Enjoy FREE SHIPPING on orders that meet or exceed a specified value, as indicated on our website.
Please note that gemmadress.com does not cover any customs charges, duties, or taxes that may be incurred.
Delivery Time:
We strive to ship your order as quickly as possible. The total time to receive your order includes processing and shipping. While we make every effort to ensure timely delivery, shipping times can vary based on your location and other factors. In cases where you’ve ordered multiple pieces, partial deliveries may occur based on stock availability.
Warehouse Locations:
Our warehouses are strategically located to serve you better. The dispatch location for your order will depend on your shipping address and product availability. Returns for certain regions may be handled locally to streamline the process.
Refund Policy:
For online orders below the free shipping threshold, the original shipping charge is generally non-refundable. Please note that shipping costs, duties, and taxes incurred on the original order are also non-refundable. Return shipping charges to our warehouse are the responsibility of the customer. We recommend keeping track of your return with the provided tracking information and proof of postage until the return is fully processed.
Sale Items:
Items purchased on sale are non-refundable. If you decide to return a discounted item, you may receive a coupon or store credit for a future purchase, subject to our sale items policy. Please note that original shipping fees and any discounts applied to the initial order may be considered when calculating the value of the credit.